Managing Difficult Conversations

An in-house course on Managing Difficult Conversations for your managers can be far more cost-effective than sending them on external courses (making savings even with as few as three managers). The training can be tailored to your specific needs and delivered at a date and time to suit you.

Difficult conversations, if avoided, can result in far more difficult situations arising for you to deal with. Managers who are confident in managing those difficult conversations can save your business much aggravation and, often, time and costs in having to resolve larger problems.

Managing Difficult Conversations

Aim: To increase skills and confidence in dealing with difficult situations

Objectives:

By the end of the workshop participants will be able to:

• Have confidence in dealing with difficult and challenging behaviour
• Communicate in an assertive and confident manner
• Improve their communication and rapport building skills
• Understand why people behave in the way that they do
• Develop strategies in dealing with people more effectively

Learning Methods:

A range of interactive exercises individually and in small groups, discussion, short tutor inputs.