Business Etiquette
An in-house course on Business Etiquette can be far more cost-effective than sending them on external courses (making savings even with as few as three managers). The training can be tailored to your specific needs and delivered at a date and time to suit you.
Establishing your reputation is key to future success and the business scene is a minefield of potential faux-pas opportunities. Most of these are easy to avoid by following some basic guidelines. This workshop will cover a wide range of topics so that you can avoid falling into the traps and enhance your credibility both internally and externally.
Business Etiquette
Aim: to identify and establish business etiquette in the current working climate
Objectives:
By the end of the workshop, participants will know how to deal with:
- Written communication - follow ‘house style' for all written communication, including email
- Verbal communication - humour, formal and informal occasions, tone, volume
- Meetings - preparing, timing, contributing, confidentialities, seating
- Technology - manage online presence, conference calls, mobile phones and internet use
- Cross-cultural - greetings, meetings and general pitfalls.
- Feedback - using internal structures for giving and receiving feedback
- Networking - internal, external, virtual
- Ownership of ideas - taking credit, accepting and giving praise
- Positive attitude - building your reputation
Learning Methods:
A range of participative methods including group tasks, individual exercises, discussion and tutor inputs.
